FAQs

Where do you ship?

We currently only deliver within Singapore for homeware and printed products, but definitely hit us up for any digital illustration requests! Let us know if you're interested in international shipping and we might just look into that :-)

When will my parcel be shipped?

All parcels will be mailed out via a trackable service within 3-5 days. 

What materials are your products made out of?

All our products are made with Jesmonite - an eco-friendly and sustainable material - and sealed with food safe beeswax. We also adopt a zero waste policy, as all scrap materials are re-purposed. 

How do I care for my products?

Clean gently when required with a soft cloth. Do not use harsh cleaning materials or a dishwasher. 

The product I want is unavailable!

If the product that you want is unavailable, do drop us an email at shop.ember.ash@gmail.com and let us know the product that you're interested in. Who knows, we might decide to launch another batch! ;-) If that's the case, we'll be sure to inform you as soon as it's available again.

Do you do customized products?

Drop us an email at shop.ember.ash@gmail.com and we can discuss further!

Can you recreate an exact piece?

All our products are handmade and thus one-of-a-kind. We can look to recreate a similar piece, but no two pieces will ever be exactly the same! That's also the beauty of it :-)

Other questions?

Kindly contact us at shop.ember.ash@gmail.com and we will aim to get back as soon as possible.