FAQs

What is the lead time for illustrations & prints?

We usually take about 2 weeks, though it's highly dependent on our availability. We strongly recommend that you prebook your slot in advance to to avoid disappointment - do note that a deposit is required to reserve a slot!

Check our IG page (@shop.ember.ash) or DM us for the latest updates on availability!

Do you do custom sizes for stickers and other prints?

Yes we do! Let us know your requirements (i.e. size, shape, quantity) and we can advise from there. 

Can you help me choose a photo to be illustrated?

Yes, sure! We would be more than happy to help advise on the suitability of photos for digital illustrations. Send them our way! 

How will my digital illustration be delivered?

Digital illustrations will be sent to you via email once completed and approved.

What is the payment process like?

For customised orders, do reach out to us and we'll advise you on the final amount due. Payment to be made via PayNow.

How much does shipping cost and is it trackable?

For physical products, shipping is at a flat rate of SGD $4 (only applicable to orders within Singapore). Tracking number will also be shared once available.

How long will shipping take?

For all orders within Singapore, you should receive your parcel 2 days after we have shipped it.

Kindly contact us at shop.ember.ash@gmail.com and we will aim to get back as soon as possible.